Guide for Filing a Commendation, Inquiry/Comment or Complaint

GUIDE FOR FILING A COMMENDATION, INQUIRY/COMMENT OR COMPLAINT

The Avon Police Department strives to provide superior service to the community. In order to help us meet this goal, we appreciate citizen input. Constructive comments will help us to continue, and improve, our superior service.

COMMENDATION

To commend the performance of any Avon Police Department employee, please write a brief letter or send an email (mailing and email info below). A simple description of the incident and employee's actions should be provided, along with the date, time and location (this will help identify the Department employee, if you don't have their name). If you choose not to write, you may call the Department at 860-409-4200 and speak with the Sergeant on duty to make a verbal commendation.

All commendations received will be forwarded to the Chief of Police, Paul J. Melanson. Commendations are placed in the employee's personnel file and although our employees do not expect to be thanked for everything they do, recognition for exceptional service is always appreciated.

INQUIRY/COMMENT

Inquiries and/or comments can be made by phone (860-409-4200), mail or email (mailing and email info below) or in person at the Department, 60 W. Main St., Building 3, Avon.

COMPLAINT

A complaint can be made by letter or email (mailing and email info below), by phone (860-409-4200) or in person.  A supervisor is available at all times. A copy of the Avon Police Department policy is available here.  A Uniform Civilian Complaint Report form is available here.  Oftentimes, in our experience, a complaint from a citizen may come from a misunderstanding of police procedures or policies. We do encourage you to pursue speaking with a supervisor, however, we do understand that some complaints require or cannot be resolved without a thorough investigation. Throughout the investigative process, you will be kept informed and may be asked to provide additional information. You will also be advised when the investigation is completed. 

Annual internal affairs statistics summary is available here.

CONTACT INFORMATION

Paul J. Melanson, Chief of Police

Avon Police Department

60 West Main St., Avon, CT 06001

860-409-4214

pmelanson@avonct.gov