COVID-19: Town of Avon Operations Update (06/11/21)

covid-19 town operations
Please note that these measures may be modified as new information becomes available.
The following update provides the current status on a number of Town operations as of June 11, 2021.
Town Offices & Department of Public Works:
Beginning Wednesday, May 19th at 8:30 a.m., Town Offices and the Department of Public Works will be open to the public for in-person business according to its regular schedule: Monday – Friday, 8:30 a.m. – 4:30 p.m. 
Staff continue to be available via phone and email and we continue to encourage the public to take advantage of our remote service options whenever possible. Many functions can be performed remotely, both quickly and easily, without coming to the office. Please contact the specific department with questions about remote services.
A list of department phone numbers is available HERE. Not sure which department to contact? Call (860) 409-4300 and we will direct your request accordingly.
Please keep the following in mind before your visit to Town Offices or the Department of Public Works:
  • Please do not come to Town facilities if you are sick.
  • The use of a protective face covering continues to be REQUIRED when entering any Town facility.
  • Continue to social distance whenever possible.
  • Be aware that the public may continue to experience capacity limits at service counters or waiting areas, particularly for those services housed in Building #2 (Collector of Revenue and Town Clerk) where only one taxpayer/customer per department will be permitted in the building at one time. You may be asked to wait in the hallway or outside of the building, regardless of weather conditions. Staff will do their best to limit any inconvenience to the public, but please plan your visit accordingly, or elect to complete your business remotely.
  • Whenever possible, please fill out appropriate forms ahead of time and have your payment method ready, if required. Most forms, applications, etc. are available for download on the Town’s website.
Please note that the Town Clerk’s Office is currently open for all in-person services except Land Recordings, which must be completed via mail, and Title Searches, which must be completed online. We apologize for any inconvenience.
Public Meetings & Town Hall Room Use:
Public meetings will continue to be held remotely until further notice.
The Town Manager’s Office is now taking reservations for the use of the Selectmen’s Chamber and the Avon Room by outside groups for meetings scheduled on or after June 1st. Please call (860) 409-4300 to schedule. Masks will be required at all times while using these meeting spaces.
Avon Free Public Library:
The Library is currently open for browsing the adult collection (first floor) 11:00 a.m. – 2:00 p.m. and 4:00 p.m. – 7:00 p.m. Mondays through Thursdays and 11:00 a.m. – 4:00 p.m. on Fridays and Saturdays. Masks are required inside the library building. 
Due to continued work on the HVAC equipment in the library attic, browsing the children’s and teen department (second floor) is still by appointment only. Please call (860) 673-9712 x211 to book a children’s and teen collection browsing appointment. 
Computer access and curbside pickup of library materials is also available 10:00 a.m. – 6:30 p.m. Mondays through Thursdays and 10:00 a.m. – 4:30 p.m. on Fridays and Saturdays. Call (860) 673-9712 to schedule a 60 minute computer session or curbside pickup appointment. Limited seating is available and meeting rooms and study rooms remain closed.
Following the completion of the HVAC project, scheduled for mid-June, open hours and seating will expand and appointments will no longer be required for access to the second floor. In-person programming and public meeting room access will be phased back in at a later date.
Visit to see the library’s collection of downloadable content and schedule of virtual programs.
Police Department:
Effective May 19, 2021, the Avon Police Department will be substantially returning to standard service delivery procedures. The following service protocols will be in place.
  • For emergency calls, officers will dispatched to the location immediately.
  • For non-emergency calls, officers will be dispatched to the location in a timely manner unless the caller requests to speak with an officer by phone instead. In those cases where a complaint is deemed appropriate to be taken over the phone, callers will be asked to provide their name and phone number to the dispatcher. The caller can expect an officer to call them back shortly to discuss the issue and determine if a police response is necessary.*
  • If a police response is needed an officer will respond to their residence or business.
  • Anyone entering the Police Department facility will be required to wear a protective face covering.
  • Fingerprinting services are available by appointment only, Tuesdays, 8:00 a.m. to 12 noon and Thursdays, 1:00 p.m. to 4:00 p.m.  Please call the Detective Unit at (860) 409-4230 to schedule an appointment.  Please review the COVID-19 Fingerprinting Protocols.
The Avon Police Department ensures that all officers are updated on the latest CDC guidelines related to interacting with the public. Thank you for your understanding and cooperation. The routine number for the Avon Police Department is (860) 409-4200.
*All phone calls will be made from an Avon Police Department landline so the caller ID identifies the Avon Police Department is calling. If you are unsure if you are speaking with an Avon Police Officer, hang up and call our routine phone number listed above.
Senior Center & Dial-A-Ride:
The Senior Center will begin its “cautious” reopening on June 15, 2021. While we are excited to welcome folks back to the building, please note that we have implemented a number of safety measures to ensure the health of our seniors and our staff. As an example, masks will be required for staff and participants at all times. Further details regarding these safety measures and the Avon Senior Center reopening can be found on the Senior Center web page HERE. Please call the Senior Center at (860) 675-4355 with questions. We thank you in advance for your understanding and cooperation.
Dial-A Ride is operating for only critical needs such as picking up medication, medical visits, food, etc., with a limited number of passengers.  Please contact DAR at 860-693-6876, between the hours of 8:00 a.m. and 12:00 p.m., for further information and to schedule your rides.
Recreation Programs and Facilities:
The Recreation & Parks Department is accepting Applications for Use of Public Places for events at the Countryside Park Building, Pavilions and other park facilities.
Public parks and open space recreation are open.
We ask that ALL of our park patrons and program participants abide by all applicable State and CDC guidelines.
Probate Court:
The Simsbury Regional Probate Court serves the residents of Avon, Canton, Simsbury and Granby, and is situated in the Simsbury Town Hall.  The Simsbury Town Hall and the Probate Court is currently open to the public on Mondays and Wednesdays from 8:30 a.m. - 4:30 p.m. and on Fridays from 8:30 a.m. - 1:00 p.m.
Beginning on June 1st, the Simsbury Town Hall and the Probate Court will return to normal operating hours: Monday from 8:30 a.m. - 7:00 p.m.; Tuesday - Thursday from 8:30 a.m. - 4:30 p.m. and Friday from 8:30 a.m. - 1:00 p.m.
Please call the Probate Court at (860) 658-3277 for further information.
We will continue to provide updates as necessary.  Thank you again for your patience and understanding as we continue to move forward during this challenging time.