Coronavirus: Updates Regarding Town of Avon Operations (7/6/2020)

COVID-19 updates

Please note that these measures may be modified as new information becomes available.

The following update provides the current status on a number of Town operations as of July 6, 2020.

Town Offices & Department of Public Works:

Beginning Monday, July 6th at 12 noon, Town Offices and the Department of Public Works will be open to the public for in-person business according to its summer hour schedule: Monday through Thursday 8:00 a.m. to 4:45 p.m. and Friday 8:00 a.m. to 12:30 p.m.  

While Town staff are ready to serve the public in-person, we would like to remind the Avon community that “open for business” in the midst of COVID-19 takes on a different meaning than it did before the pandemic. We continue to ask the public to take advantage of our remote service options whenever possible.

We have adjusted many of our service delivery methods to protect the health and safety of our staff and the public and to adhere to the Reopen Connecticut guidelines provided by the Governor. Some services may continue to only be offered remotely. We appreciate your patience, understanding and cooperation as we work through our “new normal.”

We ask the public to help us stay safe by adhering to the following general requirements with respect to ALL Town Facilities:

  • PLEASE DO NOT COME TO TOWN FACILITIES IF YOU ARE SICK, particularly if you have any COVID-19 symptoms as defined by the CDC including cough, shortness of breath, or any two (2) of the following symptoms: fever, chills, repeated shaking with chills, muscle pain, headache, sore throat, or new loss of taste or smell.
  • Whenever possible, please continue to conduct business via phone, email or U.S. Mail in order to limit the foot traffic in Town facilities. Many government functions can be performed remotely, both quickly and easily, without coming to the office. Please contact the specific department with questions about remote services. When requested by the specific department in the instructions below, please call before your visit to see if a remote service option is available or to schedule an appointment. In general, appointments are preferred over drop-ins.
  • The use of a protective face covering is REQUIRED when entering any Town facility. Please help us to protect our staff and your neighbors by wearing your mask at all times.
  • The public will be expected to maintain social distancing while in Town facilities. In some cases this may mean capacity limits at service counters or waiting areas, with others waiting in the hallway or outside of the building, regardless of weather conditions. Staff will do their best to limit any inconvenience to the public however, please understand that your visit to the Town Offices will be different than it was prior to COVID-19. Please plan your visit accordingly, or elect to complete your business remotely.

Specific adjustments to services in Town departments are as follows. Please review these instructions carefully before visiting.

Accounting - Please call the department at (860) 409-4339 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins.

Assessor – Please call the office at (860) 409-4335 before visiting to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins. Renter’s Rebate applicants will be taken by mail or by appointment. Please call the Office to schedule. Property Record Look-up database is available for online access and Renter’s Rebate Program forms are available for download on the Assessor’s page. Please call the Office at regarding deadlines for specific tax relief programs.

Building & Fire Marshal – Please continue to conduct business online, via phone, or through the mail if possible. Appointments are strongly encouraged. Permit applications are available for download on the Building and Fire Marshal’s pages of the website. Should you need to come to the office, please note that the door to the interior office area in Building #7 remains locked. The public is asked to knock on the door for service or call the office upon their arrival in the Building #7 lobby. Admittance to the interior office area will be one person at a time, all others will wait in the lobby area outside of the office. Depending on the need, inspections may be conducted in person or remotely. Please call (860) 409-4316 to schedule.

Collector of Revenue Please review the following information before coming to the office:

  • Avoid the line! Choose one of these payment methods instead: (1) use the drop box outside of Building #2. Please mark the envelope with “Tax Office” and include a self-addressed, stamped envelope to receive a receipt, or; (2) pay by phone at 1-888-332-0286 or via electronic check, debit or credit card HERE. Fees apply to electronic payment methods.
  • Due to the size of Building #2, only one taxpayer will be allowed inside at a time. All others must wait outside, regardless of weather conditions. Please pay close attention to signage outside of Building #2 regarding traffic flows and follow accordingly.
  • In order to limit the time spent inside the building, please remember to bring your tax bill with you at the time of payment and please come with your check already made out to the “Town of Avon.” Writing implements will not be made available for public use.
  • Please choose a payment method other than cash whenever possible.
  • Property Tax Deferral Program (Executive Order 7S): The Town Council has adopted a property tax deferral program to provide relief to taxpayers during the COVID-19 pandemic. Under the program, the last day to pay your bill without penalty is October 1, 2020. However, if you are able to pay by August 1st as usual, we would ask that you consider doing so.
  • If you have questions about your bill, please call (860) 409-4306 before visiting the office.

Public Works Please call the Department at (860) 673-6151 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins.

  • The Transfer Station continues to operate as normal with the exception that the Swap Shack is closed until further notice. Permits for the fiscal year beginning July 1, 2020 are currently on sale. Please review the Landfill Permit Sale Procedures under “SPOTLIGHT” on the homepage of the website. Please call Public Works with questions.  

EngineeringPlease call the Department at (860) 409-4322 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins. Maps and mapping are available online, driveway and sewer permit forms are available for download.

Finance - Please call the Department at (860) 409-4346 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins.

Fire Marshal & Building – Please continue to conduct business online, via phone, or through the mail if possible. Appointments are strongly encouraged. Permit applications are available for download on the Fire Marshal and Building pages of the website. Should you need to come to the office, please note that the door to the interior office area in Building #7 remains locked. The public is asked to knock on the door for service or call the office upon their arrival in the Building #7 lobby. Admittance to the office area will be one person at a time, all others will wait in the lobby area outside of the office. Depending on the need, inspections may be conducted in person or remotely. Please call (860) 409-4316 to schedule.

Human Resources Please call the Department at (860) 409-4301 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins. Employment applications are available for download on the Human Resources page of the website.

Planning & Community Development Please call the Department at (860) 409-4328 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins. Applications are available for download on the Planning & Community Development page of the website.

Recreation & Parks Please call the Department at (860) 409-4332 before visiting the office to see if staff may assist you remotely. Registration for summer activities and memberships is now available on www.avonrec.com.  Delivery of these programs has been altered to protect staff and participants from COVID-19 so please read the Department's COVID-19 operational plans on MyRec carefully before registering.  Please contact the Department with questions about specific programs or services. Please also note that we are accepting proposals for fall 2020 programs at this time, the Request for Proposal package is available on the Town’s website now.

Registrar of Voters Office hours are Tuesdays 9:00 a.m. – 1:00 p.m. and Fridays 9:00 a.m. – 12 noon. If possible, please register to vote, change your political party affiliation, or check your voter registration status online or via mail. Links available on the Registrar of Voters page of the Town website.

Social Services Please call the Department at (860) 409-4346 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins. If an appointment is necessary, there may be limits placed on the number of individuals in attendance. Dial-A-Ride and Food Assistance applications are available for download on the Social Services page of the website and other resources and documents will be available in the hallway outside of the office for the public to pick-up.

Those that may be in urgent need of essential items such as groceries, toiletries, pharmacy items or other urgent needs, please contact the Department of Social Services via phone or e-mail Alan Rosenberg at [email protected] during business hours.  Evenings and weekends please e-mail AlanFor those members of our community who wish to volunteer or make a donation during this time, please contact the Department of Social Services as well.

Town Clerk Please review the following information before coming to the Office:

  • At this time, the Office is open for all in-person services except Land Recordings, which must be completed via mail, and Title Searches, which must be completed online. We apologize for any inconvenience.
  • Due to the size of Building #2, only one Town Clerk’s Office customer will be allowed inside at a time. All others must wait outside, regardless of weather conditions. Please pay close attention to signage outside of Building #2 regarding traffic flows and follow accordingly.
  • In order to limit the time spent inside the building please download and fill out appropriate forms ahead of entering the office and have your payment method ready if possible. For certain services, the Town Clerk may elect to take your application and send your permit, record, certificate, ballot, license, etc. via U.S. Mail. Please note that writing implements will not be made available for public use.
  • Dog License application, Trade Name Certificates, and Request forms for certified copies of birth records, marriage records, and death certificates are available for download on the website. Land record database and public document database are available for online access via the Town Clerk’s page as well.
  • Please call the Office at (860) 409-4310 before visiting to see if staff may assist you remotely.

Town Manager Please call the Department at (860) 409-4300 before visiting the office to see if staff may assist you remotely, or to make an appointment. Appointments are preferred over drop-ins. Public bids and RFPs are available for download on the website.  

Public Meetings & Town Hall Room Use:

Public meetings of the Town’s regulatory agencies (Town Council, Board of Finance, AWPCA, and land use agencies) may be held as needed for essential business but the meetings will be closed to in-person attendance by the public. The public will be able to listen to these meetings via a conference service. On each agenda, we will provide instructions for accessing the meeting.  Non-regulatory agencies will not meet until further notice.

Use of the Selectmen’s Chamber and the Avon Room by outside groups is suspended indefinitely.

Avon Free Public Library:

We are currently implementing the State's recommendations for reopening libraries and expect to reopen the facility, with limitations, in the next several weeks.  We will provide more details as they become available.

In the meantime, staff will be reporting to work, so please do not hesitate to contact the Library at (860) 673-9712. Take a look at the digital content available through the Library’s website by visiting www.avonctlibrary.info.

Be sure to check out our Contact-free Curbside Pickup for Library items.  Call us at (860) 673-9712 to request items and set up your pickup time.  There is a table set up outside the Library where staff will leave your items.  Call today!

Police Department:

It is the goal of the Avon Police Department to provide continued and uninterrupted police services. The following service protocols are in place:

  • For emergency calls, Avon Police Officers will respond as normal.
  • For non-emergency calls the Avon Police Department will be accepting complaints over the phone. Callers will be asked to provide their name and phone number to the dispatcher. The caller can expect an officer to call them back shortly to discuss the issue and determine if police response is necessary.*
  • If police response is needed, you will be asked to meet the officer outside of your residence or business.
  • If a police report is needed, the information can be taken over the phone and you will be provided a case number
  • If you must come to the police department, you are asked to call the Police Department in advance.  Anyone entering the Police Department will be required to wear a protective face covering.
  • Fingerprinting services are available by appointment only, Tuesdays, 8:00 a.m. to 12 noon and Thursdays, 1:00 p.m. to 4:00 p.m.  Please call the Detective Unit at (860) 409-4230 to schedule an appointment.  Please review the COVID-19 Fingerprinting Protocols.

Thank you for your understanding and cooperation. The routine number for the Avon Police Department is (860) 409-4200.

*All phone calls will be made from an Avon Police Department landline so the caller ID identifies the Avon Police Department is calling. If you are unsure you are speaking with an Avon Police Officer, hang up and call our routine phone number listed above.

Senior Center:

The Senior Center remains closed until further notice but check out our virtual classes on the Senior Center web page under “Senior Center Classes”. Dial-A-Ride Transportation is available for medical and food appointments only. 

Town Recreation & Parks Facilities:

Pavilion & Countryside Park Building Rentals - The Recreation & Parks Department is now accepting Applications for Permits for events held on or after July 6th at the Pavilions at Sycamore Hills, Fisher Meadows, and the Countryside Park Building only.

Attendance at the event must be in accordance with Governor Lamont’s Executive Orders regarding limits on Indoor and Outdoor Gatherings effective at the time of the reservation. Sanitizing of the facility and amenities are the responsibility of the user.

The Application for Use of Public Places and the COVID-19 Agreement Form for Facility Rentals are available HERE. Both must be completed and submitted to the Recreation and Parks Department for approval.

Recreation & Parks Applications for Permits - Permits are being issued for organized sports at this time, subject to approval by the Director and submission of a COVID-19 operating plan. Please contact the Department for details. 

Town and Board of Education playgrounds, basketball courts, and tennis courts, the Synthetic Turf Field & Track Facility at Avon High School, the Sycamore Hills Pools, and all other public parks and open space recreation areas are open as of Monday July 6th. Use is subject to the guidelines posted at each facility, as required by Executive Order, and generally accepted social distancing measures. Please note the Town and Board of Education are not sanitizing these facilities. Non-organized events such as pick-up games are very strongly discouraged.

Probate Court:

The Simsbury Regional Probate Court serves the residents of Avon, Canton, Simsbury and Granby, and is situated in the Simsbury Town Hall.  The Simsbury Town Hall is currently closed to the public due to COVID-19, however the Probate Court remains open to the public and attorneys via e-filing through TurboCourt, mail and the telephone.  Judge Becker and her staff review e-filings, mail and voicemail messages on a daily basis, in addition to answering phone calls.  Hearings are currently being conducted telephonically, and video-conferencing capabilities for hearings are in the process of being installed. For additional information please consult ctprobate.gov.

We will continue to provide updates when necessary.  Thank you again for your patience and understanding as we continue to move forward during this challenging time.  Stay well.